Call Center TechYour Cloud Telephony Partner

Cloud Dialer + Voice + STIR/Shaken

Call Center Solutions on wings. We ensure a seamless customer experience with minimal investment with our robust Cloud-Based Call Center Solutions. Our cloud based contact center software has all the features to efficiently manage your campaigns.

Call center software has always been a critical contributor to a business running any type of voice campaigns. The diverse nature of voice campaigns inspired us to build call center solutions which can be applied and customised for any kind of voice campaigns. At the same time our call center solutions are affordable, quick deployable, robust and can be scaled to virtually unlimited number of agents. Generate greater value to your customers by enriching your agents with the power and efficiency of our cloud based contact center solutions.

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VICIdial Hosting

Cloud Call Center Software & Solutions for Businesses, by CallCenterTech..

The team at Call Center Tech is fully equipped with call center solutions needed to run any voice campaigns with effective ease. Our solutions cover all aspects of voice campaigns including lead generation, cold calling, customer support, inbound emails and chats, robo dialer etc. We are your one stop shop for anything and everything related to your contact center requirements.

Call Center Dialers

All types of call center dialers to reach your prospective customers effectively, get more return on investment

VoIP Solutions

Connect with Tier 1 carriers across the globe with crystal clear audio, affordable rates & transparent pricing

Business Number

Toll free and virtual numbers for your business, STIR/Shaken compliant DIDs, Available for more than 40 countries

STIR/Shaken

STIR/Shaken Authentication tokens to Authenticate your calls. Stay compliant with our Termination

Inbound Call Center

Fully managed inbound call center solutions, give full attention to every inbound call with custom queues and more

Outbound Call Center

Fully managed outbound call center solutions for lead generation, cold calling, sales campaigns and more

Blended Call Center

Mix and match any type of campaign requirements, we meet the exact demand of your business call flows

Compliance Ready

Fully Compliant Call Center Solutions. Stay 100% compliant to FCC and TCPA and avoid hefty fines

More than 20,000 call center agents use our platform, everyday..

With over 30 years of team experience at CallCenterTech, 24x7 availability and round the clock on-demand support, we have earned and nurtured over 600 clients all across the globe, some being call centre giants with over 1000 agents dialing on a single infrastructure. We have exceeded the 20,000 mark on the number of agents dialing with our cloud call centre solutions and contact centre platforms. Our dedicated support team focuses on responding to support requests almost immediately causing almost zero downtimes to our clients.

Your Growth is on us..

Exceed your business goals with our customized, enriched and structured cloud based solutions. We empower your contact center with our feature rich call center software and support with our ready to help support executives, 24x7..

100% Cloud Based

Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.

Remote Agents

Ability to login your agents from any location. The call center software works as a virtual office, accessible 24x7 for your team. Comes with advanced firewall for better security.

Auto Call Distribution

Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Full Call Recording

Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.

Live Monitoring

Look at the realtime stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.

Intelligent Reports

Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.

Callback Scheduling

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple timezones with agents in separate timezones.

AMD & DNC Filtering

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Sound Avatars

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call Park & Transfers

Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.

CRM Integration

Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.

Full API Support

Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Chat Features

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

Advanced Firewall

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Robust & Scalable

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.